Platform
CHATTERgo is a comprehensive agentic AI platform purpose-built for eCommerce. Here's what it can do.
AI Product Consultant
Recommends the right products through natural conversation
CHATTERgo understands customer needs and provides personalized product suggestions:
- Analyzes customer preferences, constraints, and context
- Recommends from your synced product catalog
- Cross-sells and upsells contextually — not with rigid rules
- Works across product categories and complex catalogs
Customer Service Agent
Resolves customer issues without human intervention
Your AI agent handles the most common support requests:
- Answers store policy and FAQ questions instantly
- Real-time order status tracking
- Return eligibility and shipping updates
- Hands off to live agents (Zendesk / Freshdesk) when needed
Knowledge Base
Your store docs, answered instantly
Upload your content and CHATTERgo learns automatically — no training or intent mapping required:
- PDF, Word, Excel, PowerPoint, text files
- Web pages and URLs
- FAQ documents, size guides, warranty terms
- Return policies, shipping information
The AI indexes everything and answers customer questions from your uploaded content.
Extensibility
Build beyond the box
CHATTERgo is a platform, not just a widget. Extend it to fit your business:
- Connect to any API — build custom tools that the AI agent can invoke
- MCP (Model Context Protocol) — plug in additional capabilities from external services
- Webhooks and REST API — integrate with your existing workflows and systems
- Custom AI Agents — build specialized agents for specific tasks
Internal Mode
An AI assistant for your team, not just your customers
Switch to internal mode for authenticated team members:
- Access internal-only tools and knowledge base
- Use CHATTERgo as an operations assistant
- Internal documentation Q&A
- Team-specific workflows and automations
Customization
Make it yours
Behavior
- Control tone: professional, friendly, or casual
- Set expertise level and response style
- Define brand voice with custom prompts
- Configure response guardrails
Appearance
- Match your brand colors and typography
- Choose widget position (bottom-right, bottom-left, or custom)
- Upload your logo or custom avatar
- Fully responsive on mobile and desktop
Greetings & Campaigns
- Context-aware welcome messages (homepage vs. product page)
- Campaign-specific triggers and messaging
- Customer status detection (new vs. returning)
- Exit-intent and engagement prompts
Multi-language Support
Global reach, local experience
CHATTERgo automatically detects customer language and responds appropriately:
- English, Chinese (Simplified/Traditional), Japanese, Spanish, and more
- No separate setup per language — it just works
- AI Translation Agent available on Premium plans