CHATTERgo

Privacy Policy

Last Updated: February 11, 2026

CHATTERgo ("the Service") is a product owned and operated by CLEARgo ("CLEARgo", "we", "us", or "our"), a company incorporated in the Hong Kong Special Administrative Region (HKSAR).

We are committed to protecting your privacy and ensuring the security of the data you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, company name, and contact details when you register for an account.
  • Payment Information: Billing address and payment method details (processed securely via Stripe or Shopify Payments).
  • Knowledge Base Content: Documents (PDF, DOCX, etc.), URLs, and text you upload to train your AI agents.

1.2 Information Collected Automatically

  • Usage Data: IP addresses, browser type, device information, and how you interact with our Service.
  • Cookies: We use cookies and similar tracking technologies to maintain your session and improve user experience.

1.3 Customer Data

When you integrate CHATTERgo with your eCommerce platform (Shopify, Magento, etc.), we may access:

  • Product catalog data
  • Order status and history
  • Customer contact information (for support purposes)
  • Inventory levels

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, operate, and maintain the CHATTERgo platform.
  • To power the AI agentic processes and provide accurate responses to your customers.
  • To process transactions and manage your subscription.
  • To provide customer support and technical assistance.
  • To improve our AI models and service functionality.
  • To comply with legal obligations and prevent fraudulent activity.

3. Data Processing and AI

3.1 AI Models

We use third-party AI providers (such as OpenAI) to process data and generate responses. We do not use your proprietary knowledge base data to train public AI models.

3.2 Data Residency

As a Hong Kong-based company, your data may be processed on servers located in various regions, including the United States and Singapore, depending on our infrastructure providers (Supabase, AWS, Vercel).

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

  • Service Providers: Third-party vendors who help us provide our services (e.g., Stripe, OpenAI, Supabase).
  • Compliance with Law: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Security

We implement industry-standard security measures to protect your data, including encryption at rest and in transit (SSL/TLS). However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have rights regarding your data, including:

  • The right to access and export your data.
  • The right to correct or update your information.
  • The right to request the deletion of your account and associated data.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

CLEARgo Email: info@chattergo.com Website: www.cleargo.com Address: Hong Kong SAR